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Frequently asked Questions

  • How can I order?

     You can place your orders by filling out the apply form on our website or sending your inquiries to sales@dbkhidrolik.com.

  • What do I have to consider when ordering?

    In order to choose the right product for your needs, you must first provide us with information about your products. Accordingly, the right product and the right dimensions must be determined. 

  • How long does take the production time?

     In addition to standard products, every DBK Hydraulic product can be manufactured according to customer needs. Therefore, depending on the quantity, the special products are ready for dispatch within 4 to 8 weeks.

  • How does delivery take place?

     DBK Hydraulic works according to the Exworks principle.

  • What payment options do we have?

     We generally accept payments of 30% deposit + 70% before product shipment.

  • Where can I see the products?

     We can show samples of DBK Hydraulic products in our production facilities, send pictures or videos or send samples upon request.

  • Can I change the order?

     You can change your order before we start with the production.

  • When will my invoice be created?

     Your invoice will be issued when the products reach the quality control stage, the proforma invoice applies to the deposit.

  • When does payment have to be made?

     Payment must be made at least 1 week before shipping.

  • My order is missing items/features or arrived damaged - what should I do?

     “Our products undergo extensive quality control. For this purpose, photos of the products are taken on a sample basis before shipping. You can first request photos of the products. In case of missing products or parts, you can immediately take photos of the products received and contact us. Example:
    Order number.:
    Explanation:
    Pictures:

    We will review quality control images and the order form and inform you immediately and suggest a solution to resolve the problem.

  • Can I cancel my order?

     You can cancel your order. However, a refund of the deposit you have paid is not possible in this case.

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